All prices on our website are given in pounds sterling (£ or GBP). Payment will be made in pounds sterling. For overseas customers your credit card provider will automatically make the exchange for you and the total will appear in your own currency.
We accept payment via all major credit and debit cards through a secure server. We also accept payment through PayPal. Online orders will receive confirmation by email and progress reports on the order status at applicable stages.
Should you not wish to pay by credit/debit card online we will happily take your order over the telephone (+44 1252 377677).
We use Royal Mail in the UK and an airmail option for overseas customers. Orders over the value of £50 are sent by recorded Royal Mail service in the UK and by a ‘signed for’ airmail option for overseas customers. You should allow up to 5 working days before dispatch and then an appropriate time for the goods to be delivered to your destination. For parcels travelling to other countries please be aware this can take several weeks.
Please note – we charge no postage or shipping on UK orders over £20 in value. UK orders under the value of £20 will attract a postage cost of £2.99. Overseas orders will be charged postage at cost. The website will automatically add a £12.00 carriage charge for overseas orders. If the actual cost of postage is more than this we reserve the right to request the difference. If it is below £12.00 we will refund the difference.
We aim to dispatch your order within two working days but if you require your order urgently please inform us of this in the “shipping notes” box or email info@art-of-craft.co.uk. Please also use this box to inform us of any special instructions, eg. Leave with neighbour etc.
If you do receive damaged goods, please contact us immediately so we can rectify the situation for you. Refunds will be made by the same method as that used for the original purchase.
If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund. This applies only to goods returned in their original unopened packaging that are fit for resale. In this event we will not normally refund your return postage and again a refund can only be made by the same method as that used for the original purchase.
In the event of an item not being available at the time or order we will email you to advise the position and seek your agreement to either a back order or a refund.
All your details are confidential to us and we never pass them on to any third party.
We pride ourselves on providing a high level of customer service. Please address any comments or complaints to info@art-of-craft.co.uk. We aim to respond to all emails within 3 working days.
Our shop is open Monday to Friday 9:00am – 3:30pm. The postal address is The Art of Craft Ltd, Unit 1, Kingstons Industrial Estate, Eastern Road, Aldershot GU12 4YA. You can reach us by telephone on +44 1252 377677 or email info@art-of-craft.co.uk.
Our terms and conditions in no way affect your statutory rights as a consumer
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts
